Returns & Refund Policy
We want our return process to be clear and straightforward. This policy explains how returns, cancellations and refunds are handled for purchases made through Be Alfa Digital.
1. General return policy
Customers may request a return in accordance with this policy and any mandatory consumer rights applicable in their country of residence.
Nothing in this policy is intended to limit statutory consumer rights that cannot legally be excluded.
2. 14-day withdrawal period
Customers who are legally entitled to a right of withdrawal may notify us that they wish to cancel their purchase within 14 calendar days after receiving their order.
You do not need to provide a reason when exercising a statutory withdrawal right where applicable.
To request a return, contact: contact@bealfadigital.com
3. How to request a return
Email our support team with your order number and indicate that you wish to request a return.
Our team will provide the applicable return instructions and return destination.
Package the item appropriately and return it according to the instructions provided.
4. Condition of returned products
Products should be returned in a condition consistent with reasonable inspection of the product.
Where permitted by applicable law, a reduction in the refund may apply if the value of the product has been diminished through handling beyond what is reasonably necessary to inspect its nature, characteristics and fit.
5. Return shipping costs
Unless otherwise required by applicable law, return shipping costs are generally the responsibility of the customer when the return results from a change of mind.
Where an item is defective, damaged, incorrect or otherwise covered by mandatory consumer rights, different rules may apply.
6. Incorrect, damaged or defective products
If you receive an incorrect, damaged or defective product, contact us as soon as reasonably possible at:
Please include your order number and, where helpful, photographs showing the problem.
Depending on the circumstances and applicable law, we may offer a replacement, repair, price reduction or refund.
7. Refund processing
Once a return has been received and reviewed, any approved refund will generally be issued to the original payment method.
The time required for a refund to appear in your account may depend on your bank, card issuer or payment provider.
8. Original shipping charges
Refunds of original delivery charges will be handled according to applicable consumer law and the circumstances of the return.
Additional delivery costs resulting from a customer's choice of an upgraded or premium delivery method may not be refundable where permitted by law.
9. Exceptions
Certain products may be excluded from a right of withdrawal where applicable law permits an exception. Examples may include:
- Personalized or made-to-order products.
- Certain sealed products that cannot be returned after opening for health or hygiene reasons.
- Other products specifically excluded under applicable consumer legislation.
Where an exception applies, this will be communicated where required before purchase.
10. Order cancellations
If you request cancellation before an order has been processed or dispatched, we will make reasonable efforts to cancel it.
If the order has already entered fulfillment or has been dispatched, it may need to be handled as a return instead.
11. Statutory consumer rights
This policy operates in addition to any mandatory rights provided by the consumer protection laws applicable to your purchase.
Customers located in jurisdictions that provide stronger statutory rights retain those rights.
Need help with a return?
Contact our customer support team and include your order number:
Be Alfa Digital
contact@bealfadigital.com